There are so many interesting sessions on this Educause! Here are my picks for 11:40 a.m. - 12:30 p.m. on October 19.
1. Calendar and Scheduling Interoperability: Emerging Standards and Implementations
During the past year several institutions have made significant progress in developing and implementing enhancements to the IETF WebDAV standard to better support shared calendar information (CalDAV). Come hear from the authors of the new IETF draft and those implementing server and client software to achieve interoperability.
2. From the Pit to the Pinnacle: Transformation of Help Desk Services at Rutgers University
Rutgers University has developed a help desk request tracking application that strives to ensure excellence in customer service. This presentation will address the success story of how this in-house solution regenerated an ailing help desk, expanded, developed a following, gained momentum, and landed at the precipice of an open-source release that will potentially be a valued resource for the entire higher education community.
3. Creating Connectivity with a Portal
A prospective student portal can be a powerful tool for recruiting, relationship building, and admissions management. Additionally, it can streamline and personalize many of the otherwise labor-intensive interactions, enhance communications between institutions and prospective students, and improve admissions yields while helping promote efficiency in recruiting operations.
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